Royal Regency Hotel Privacy Policy

Last Updated: August 14, 2026

 

Royal Regency Hotel (operated by Royal Caterers, Inc.) respects your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information across our website (www.royalregencyhotelny.com), inquiries, bookings, and direct communications.
1. Information We Collect
  • Directly Provided: Name, contact details (email, phone, address), reservation and event details (dates, guest counts, preferences), company information, and inquiries submitted via forms or direct communication.
  • Transactions & Payments: Billing information and payment details (processed securely via authorized third-party payment providers).
  • Automatically Collected: IP address, device/browser type, referring URLs, pages visited, and interaction data collected via cookies, pixels, and analytics tools (e.g., Google Analytics, Meta).
2. How We Use Your Information
We use your information to:
  • Respond to inquiries, provide pricing, and prepare event proposals.
  • Process hotel reservations, schedule property tours, and manage event contracts.
  • Send operational updates, reminders, and customer support messages.
  • Improve website functionality, detect fraud, and evaluate marketing performance.
  • Comply with legal, accounting, and regulatory obligations.
3. SMS/Text Messaging Privacy
  • Usage: Opting in allows us to send texts regarding your inquiries, tour bookings, and reservation reminders. Consent is not a condition of purchase.
  • Rates & Frequency: Message frequency varies; message and data rates may apply.
  • Opt-Out: Reply STOP to cancel or HELP for assistance.
  • No Third-Party Sharing: We do not sell, rent, or share mobile numbers or SMS opt-in data with third parties or affiliates for their own marketing purposes. Data is only shared with direct service providers necessary to deliver our messages.
4. Information Sharing & Disclosure
We do not sell personal information for monetary value. We may share data with:

 

  • Service Providers: Vendors supporting reservations, event management, web hosting, payment processing, IT security, and communications (bound by confidentiality).
  • Legal Compliance & Safety: Law enforcement, regulators, or parties to legal proceedings when required by law or necessary to protect rights and safety.
  • Business Transfers: Successors in the event of a merger, sale, or transfer of hotel assets.
5. Cookies & Advertising Choices
We use cookies to maintain site performance and support targeted advertising. You can block or delete cookies via your browser settings or opt out of interest-based advertising via the Digital Advertising Alliance.

 

6. Security, Retention & Children's Privacy
  • Security: We employ reasonable physical, technical, and administrative safeguards. However, no internet transmission is 100% secure; avoid sending sensitive data over unencrypted forms.
  • Retention: Data is retained only as long as needed for operational, contractual, tax, or legal purposes.
  • Children: Our website is not directed to children under 16. Events involving minors must be arranged by a parent or legal guardian.
7. Your Privacy Choices & Rights
Depending on applicable law, you may request to:

 

  • Access, update, correct, or delete your personal information.
  • Opt out of marketing emails (via the unsubscribe link in any promotional email).
  • Opt out of SMS messages (by replying STOP).
8. Contact Us
  • Address: 165 Tuckahoe Road, Yonkers, NY 10710
  • Hotel & Reservations: (914) 476-6200 | hello@royalregencyhotelny.com
  • Events & Banquets: (914) 233-5810 | events@royalregencyhotelny.com